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Operations Solutions

Field Force Monitoring System

Effective field force management is the most critical and hard part of managing branchless banking operations. These systems help manage different aspects of the channel thereby enabling process rigour and field discipline.

These systems can be shared by different entities thereby turning out to be cost effective and simpler.

Member Management System functionality

Web based system to manage the life cycle of agents along with supervisory hierarchy
Enrollment, card issuance, terminal assignment to agents and also link with custome r service area
Assignment of transaction risk parameters (like cash acceptance limits) and tracking at multiple levels of the hierarchy
Blacklisting / de-activation / re-activation of Agents
Alert / intimation to members on defined triggers

Member Management System Hardware

Server (equivalent to IBM X3650 server with 2xQuad Core processors) for hosting applications and database

Member Management System Software

System Software: Windows 2003 Server, IIS, MS-SQL Server 2005
Application Software: Web Application (.Net platform )
Terminal Management System functionality
Enables transaction device for being remotely loaded or updated with applications
For Maintenance Download (get software files)
Diagnostics (transaction device sends diagnostics files for specific investigation)
Take over (TMS operator can control transaction device)

MIS Reporting Services:

1. Terminal Management System Hardware

Intel Core 2 Duo CPU @ 1.5GHz, 1GB RAM

2. Terminal Management System Software

System Software: Windows XP/2000/2003, My SQL 5.0, Web Server Apache 2, IE 6 or IE 7
Application Software : MyTMS 6.3